Greets Customers Of The Department, Or Other Personnel Of The College, By Phone, In Person Or Through Electronic Media. Assesses Customer Needs And Explains Services, Processes, Procedures And Guidelines. Handles Requests/Transactions Or Directs The Person Or Matter To The Proper Sources. Assists In Resolving Problems And Ensuring Satisfactory Customer Service. Processes Forms Or Applications To Ensure Accuracy And Completeness; Computes Or Verifies Data, Fees Or Payments, Enters Data And Forwards Or Files Paperwork.
Uses A Personal Computer And A Variety Of Office Software Applications Including Word Processing, Email, And File Management. Creates Documents In Word Or Uses Predefined Templates And Form Letters. Creates Or Maintains Files In Excel. May Create Powerpoint Presentations And Use Access Or Other Databases.
Operates Office Equipment Such As Printers, Copy Machines, Fax Machines. Serves As Liaison With Service And Vendor Personnel.
Provides Direct Or Indirect Assistance To Academic Functions And Services. This Includes Room Or Class Scheduling, Administration Of Student Records, Test Administration And Scoring, Supporting Counseling/Advising Services And General Support To Programs In All Areas Of The College.
Enters Information Into Banner And/Or Other Large And Complex Databases Of Department Records And Services, Ensures The Accuracy And Completeness Of The Data, And Generates Reports Or Outputs As Needed.
