a. Purpose of the role:
This role holder is responsible for taking calls and making appointments and ensuring that the caller receives accurate information when a request is made. He / she is also responsible for ensuring that only 3 data points are provided on any call.
b. Key Responsibilities:
i. Responsible for attending calls and providing information as requested by the caller.
ii. Ensure that appropriate information is provided while taking a call.
iii. Ensure that the duration of the call is within the standardized Average Time Taken (ATT).
iv. Responsible for transferring calls, as required, to the appropriate department; Customer Support or Marketing.
v. Adhering to the quality requirements and maximizing scores received in the Score Card (which measures performance and operating principles)
vi. Responsible for working on the feedback received from the Team Leader, Group Leader, Quality Analyst or Trainer.
vii. Adhering to the compliance and policies set by the department.
Dehradun
0 - 3 yrs
3.5 Lac/Yr
