joules to watts business solution

Bangalore, Karnataka

- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements. -Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. -Escalates complex problems to the Remote Support Engineering staff or Field Engineering.Typically provides technical support for Internal and External customers. -Escalates complex problems to higher level of expertise within organization.Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.