Job Summary
This is a P&L Leadership position that involves servicing of existing customers by offering
them a world- class service experience. The focus is on up-selling premium packages, client
retention, ensuring
customer delight through a need sensitive client servicing team and executing various
marketing initiatives.
Goals
Grow the business in terms of top-line & bottom-line for the Zone
Develop & execute annual operating plan - revenue & cost planning and forecasting
Achievement of monthly, quarterly and annual sales targets by generating revenue
from existing paid members
Ensure timely delivery of services to clients
Analyse customer feedback, draw business intelligence, review benefits of core
services being offered and ensure high client satisfaction level
Setup a system that delivers high customer retention
Recruit, train & develop a client servicing team which is need sensitive, has a
consultative selling approach & is proactive at offering highest level of customer
delight
Experience
Experience of Sales / Servicing / Retention preferably in BFSI / Telecom /
Ecommerce /FMCG/Consumer Durables/ Service industry
Minimum experience of 4+ years in managing a large team size of 100+people
Skills Sets
Data analytic
Customer focus & service orientation
IT savvy & process orientation
Required Skills
Excellent verbal and written communication and presentation skills
Must have deep desire to work and succeed in a growing organization with total
commitment and sense of job ownership
Have strong team building & multi-location team management ability, leadership
ability and persuasive communication skills to inspire the team
Able to build credible relationships with influencing ability
Must have team handling experience of more than 4years
Qualification
10th and 12th Academics Percentage must be at least 70%
MBA or equivalent from Tier 1 and Tier 2 Business school
Experience
5 - 10 Years
No. of Openings
5
Education
M.B.A/PGDM
Role
Zonal Sales Manager
Industry Type
Telecom / ISP
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office