Job Summary
This is a P&L Leadership position that involves servicing of existing customers by offering
them a world- class service experience. The focus is on up-selling premium packages, client
retention, ensuring
customer delight through a need sensitive client servicing team and executing various
marketing initiatives.
Goals
• Grow the business in terms of top-line & bottom-line for the Zone
• Develop & execute annual operating plan - revenue & cost planning and forecasting
• Achievement of monthly, quarterly and annual sales targets by generating revenue
from existing paid members
• Ensure timely delivery of services to clients
• Analyse customer feedback, draw business intelligence, review benefits of core
services being offered and ensure high client satisfaction level
• Setup a system that delivers high customer retention
• Recruit, train & develop a client servicing team which is need sensitive, has a
consultative selling approach & is proactive at offering highest level of customer
delight
Experience
• Experience of Sales / Servicing / Retention preferably in BFSI / Telecom /
Ecommerce /FMCG/Consumer Durables/ Service industry
• Minimum experience of 4+ years in managing a large team size of 100+people
Skills Sets
• Data analytic
• Customer focus & service orientation
• IT savvy & process orientation
Required Skills
• Excellent verbal and written communication and presentation skills
• Must have deep desire to work and succeed in a growing organization with total
commitment and sense of job ownership
• Have strong team building & multi-location team management ability, leadership
ability and persuasive communication skills to inspire the team
• Able to build credible relationships with influencing ability
• Must have team handling experience of more than 4years
Qualification
• 10th and 12th Academics Percentage must be at least 70%
• MBA or equivalent from Tier 1 and Tier 2 Business school
Experience
5 - 10 Years
No. of Openings
5
Education
M.B.A/PGDM
Role
Zonal Sales Manager
Industry Type
Telecom / ISP
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office