SR. WFM Analyst @ Global E-commerce Company

Hirearchy

This opening is for one of our leading e- commerce client & the role is diversity only (female candidates only can apply) The candidate should hold a bachelors degree. Minimum overall experience of 6 to 8 years and 4 years into core scheduling experience. (tool based & manual both). Communication should be excellent (verbal & written) Strong knowledge of workflow concepts & its implications. Expertise in Microsoft excel Formulae, Macro etc. Ability to handle high pressure & high risk environment along with paying detailed attention to work while prioritizing & leading multiple challenges. Should have the ability to communicate with stakeholders & should be self driven to work on process improvement initiatives & projects. Excellent planning and time management skills with the ability to deal with multiple demands on time and deal with ambiguity. Problem Solving for both service level problems and the challenges of minute-to-minute change will be necessary. A strong candidate with a willingness to work in 24*7 environment.

• Experience

  8 - 10 Years

• No. of Openings

  10

• Education

  Any Bachelor Degree

• Role

  WFM Analyst

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office