Warehouse Manager-E-commerce

Polka Tots-Eclat Globlabiz LLP

Job Description:

Operations, Stock, Fulfillment & Warehouses

Ensure that all operations & logistics related processes associated with each activity are adhered on month, quarter & year-end, and are executed accurately and in a timely manner.

Ensure that all necessary processes and operations setups are in place to ensure no stock is lost in the office, stock counts are accurate and any variances are fully investigated.

Ensure adequate stock management tools and processes are in place to enable efficient working across all platforms.

Manage online orders and daily operations

Lead the Operations & Logistics team, supporting them in achieving their own objectives and solving day-to-day problems whilst adhering to corporate competencies.

Collate finance-related data (stock levels, stock take, P&P budgets, unit economics, etc...) and disseminate to the related team to enable the completion of related tasks.

Develop a robust Quality Control system for job-related tasks to ensure there are consistency and best practice applied across the platform, maximizing efficiency, and potential for growth.

Customer orders & Orders Service

Ensure that team responds to customer orders queries in line with standards set and agreed response times.

Explore local expectations of customer orders service and service provided by competitors and tailor responses accordingly minimizing losses and maximizing revenue.

Compile statistics relating to customer orders service performance and produce a variety of reports to analyze data and identify key areas where improvement is required.

Oversee payment issues and chargeback queries, ensuring that losses are recovered as required.

Collate useful qualitative feedback from customer orders and share with other managers to assist in product development and adoption of improved practices.

Optimize business process execution & grow the business

Drive ongoing improvement of operational processes with Top Management to deliver efficiencies, ensuring co

• Experience2 - 5 Years
• No. of Openings1
• EducationB.Com
• RoleWarehouses Manager
• Industry TypeTextile / Garments / Fashion / Accessories
• GenderMale
• Job CountryIndia
• Type of JobFull Time
• Work Location TypeWork from Office
• Face interview locationShyamal Cross Road