Wanted Desktop Support Engineer for Singapore
Industry : Engineering, Technical and R&D
Key Skills : Desktop Engineer, Desktop Support
Function : Engineering / Technical / R&D
Positions : 30
Experience : 3 - 9 Yrs.
Salary : INR -
Qualification : Diploma and , , /, , with Valid Passport
Gender Preference : Male
Hiring For : MNC Company
DESCRIPTION
Desktop Support Engineer
provides Onsite Support to Users with Good Customer Satisfaction for Main and Off-site; service Cases Escalated By Helpdesk, Ensure Service Report Form are Completed and Update/close the Tickets On a Timely Manner as per Ticket Update/closure Procedure;
helps to Maintain or Improve the Overall Image of the Support Team
level 1 & 2 Level Trouble Shoot and Problem Resolutions;
provide Technical and Operation Support;
work to Reach Service Level Target;
break/fix for Patches, Software Distribution and Preventive Maintenance;
managed the Media and Documentation Related to the Equipment Supported;
scanning and Software Distribution Agent Installation and Reinstatement of Agent as Needed During Transition, Wall to Wall and Steady State Activities;
install the Inventory Scanning Agent Upon Any New Asset;
deployment/cloning/hardware Change that Needs Re -installation of the Agent. (agents and Instructions Will Be Provided By Customer);
reinstate Inventory Scanning Agent On the Pcs/laptops for Those Cases Highlighted By the Asset Administrator Where the Agent is Not Responding Back to the Server After the Periodic Scanning;
provide the Listing of Any Disposed Assets from the Environment to Asset Administrator for Updating the Asset Repository
support Imacs Each Imac is Treated as a Case;
provide Break Fix to Software Distribution Patches Where Customer Will Provide the Instructions;
3 - 9 Years
30 Openings
1.0-2.0 Lac/Yr
Face-to-Face interview
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