VOIP Engineer

Xponent n

VOIP

Ubiquiti

Andheri (E)

Job Description

Process

They are looking for a motivated candidate to join

our UniFi Talk team as a VoIP Support Engineer.

UniFi Talk is a full-featured, affordable,

subscription-based, Voice over Internet Protocol

(VoIP) phone solution that we designed for small

and medium-sized businesses looking for a plug-

and-play phone system. You’ll work closely with

our customers, engineering, and management to

drive UniFi Talk’s success by solving customer

support cases and collaborating on product

improvements

About Process

Communicate with customers of UniFi Talk and

other related Ubiquiti products and services to

diagnose and tackle VoIP and network-related

issues

● Own customer cases from initial creation to

resolution, collaborating with other support and

product team members

● Work with engineering and management to

diagnose and resolve critical, escalated issues

● Identify issues through support trends and

suggest corrective actions to engineering to

elevate

the quality of product and UX

● Reproduce reported issues in internal lab setups

● Use acquired knowledge to suggest and

contribute to Knowledge Base articles

● Stay up to date on Ubiquiti features and

technology by attending training,

Requirement

2+ years of experience in VoIP-related problem

solving, critical thinking, and troubleshooting

● Solid knowledge of VoIP protocols - SIP, RTP,

SDP, RTCP, TCP, UDP

● Strong network troubleshooting skills, including

analyzing packet captures using tools such as

Wireshark

● Excellent communication and interpersonal

skills (is a must)

● Customer-centric mindset

● High attention to detail

● Outstanding organizational skills

● Good team player who can work both

independently and as a part of a team, with the

ability to

take initiative

• Experience

  2 - 6 Years

• No. of Openings

  30

• Education

  B.E

• Role

  VOIP Engineer

• Industry Type

  Security Forces / Defence Forces / Investigation

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office