Customer Representative

Tech Mahindra Bussiness Solutions

Greetings from Tech Mahindra !!

Hiring for Voice process.

Requirement:

HSC/Graduate +6 months of experience for Voice or chat in any international BPO.

SSC +1 year of experience in international BPO for Voice or Chat.

Candidates should have basic technical knowledge.

Excellent Communication Skills

Should be comfortable with rotational shifts(24*7)

Age should be between 18 Years to 40 Years

Looking for immediate joiners

Location: Malad West

Responsibilities: 

· Manage customer queries and customer experience to maximize customer satisfaction and answer product and service questions.

·Create and curate knowledge articles, enabling customers to resolve their issues independently.

·Troubleshoot customers issue all the way to resolution, explaining the best possible. solution, while ensuring compliance with the companys guidelines and policies.

·Collect and analyse customer information.

·Technical writing team to help our customers resolve their issues independently.

Thanks.

Tamanna Paul

• Experience1 - 7 Years
• No. of Openings10
• EducationHigher Secondary
• RoleVoice process
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office