Voice Process Executive

Profusion Tech Labs

0 - 1 Years
11 Openings
1.8 - 2.0 Lac/Yr
Face-to-Face interview
Chennai

Key Skills

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Job Description

We are currently seeking individuals fluent in Kannada to join our voice process team. As a member of the voice process team, you will be responsible for handling customer inquiries and providing assistance over the phone. This is a customer service role that requires excellent communication skills in both Kannada and English.

Responsibilities:

Handle inbound and outbound customer calls in a professional and courteous manner.

Listen attentively to customer inquiries and provide accurate and timely information or solutions.

Address customer concerns, resolve complaints, and escalate issues as needed.

Follow company guidelines and protocols when interacting with customers to ensure a positive customer experience.

Document all customer interactions and maintain accurate records of inquiries, comments, and actions taken.

Collaborate with team members and supervisors to improve processes and meet performance targets.

Stay updated on product or service information to provide accurate and up-to-date assistance to customers.

Adhere to company policies, procedures, and code of conduct

Experience
0 - 1 Years
No. of Openings
11
Education
Higher Secondary
Role
Voice Process Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Profusion Tech Labs

At PTL, we specialize in providing customized technology solutions to businesses of all sizes. Our services include technology assessments, cloud services, IT support, and software development. We are committed to building strong relationships with our clients and delivering high-quality services that align with their goals and budget. Contact us today to learn more about how Profusion Tech Labs can help your business achieve success through technology.