Voice Process Executive (0-6 Years)

Aimrich Consulting Services

0 - 6 Years
50 Openings
2.5 - 5.5 Lac/Yr
Bangalore
Posted 36 days ago
Face-to-Face interview

Key Skills

Tele Counselor

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Job Description

Utilized customer support tools Zendesk, Freshdesk to manage and resolve an average of 20 tickets per day, maintaining a 100% satisfaction led client inquiries efficiently across multiple channels email, chat, phone, prioritizing and escalating cases to meet service-level agreements. Analyzed customer feedback and CRM data to identify and address recurring issues, contributing to process. Collaborated with cross-functional teams to resolve complex issues, ensuring clear communication and timely resolution for client escalations improvements that increased first-contact resolution, Daily checking calls and reporting work is done professionally. Maintaining daily tracker of tickets and checking alerts in solarwinds and production and disk servers redirecting them to respective teams. Conducted follow-ups with clients post-resolution to ensure satisfaction and gather feedback for continuous improvement.

Qualification: *PUC *

Candidate should be Avg in English+Malayalam / Marathi

Working - 6 Days