Voice Process Associate

Tech Mahindra

JOB DESCRIPTION:

WLS VOICE: PUNE

Tech Mahindra is Hiring Candidates who have international BPO Experience - Voice Process for our US client.

Roles and Responsibilities:

• Resolving device issues using troubleshooting techniques and providing clear and concise information.

• Reviewing account information and answering questions about billing or services.

Desired Candidate Profile: Minimum 1 year of International voice experience in Customer service (Billing) [ Basic Technical & Sales] candidates are Preferred

• In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)

• Experience resolving customer issues, billing, and/or handling product Q&A.

• Interest in learning new technologies.

• Experience promoting and/or selling products and services.

• Demonstrated communication skills.

• The clarity in thought process (Able to articulate his/ her thought)

• Ability to handle tough situations with customers.

• Strong ability to multitask and take fast decisions independently.

• Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).

• Customer Centric & Logical Thinking & Need to be Enough Spontaneous

• Ensure Timely & Professional Responses to all Queries.

Perks and Benefits

• Cab Facility both ways [ Pick up and drop within Transport radius]

• Immense Growth Opportunities

• Experience

  0 - 1 Years

• No. of Openings

  20

• Education

  Any Bachelor Degree

• Role

  Voice Process Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office