Voice Coach

Teleperformance

Desired Candidate Profile:

· Graduate with excellent spoken and written English.

· At least 2yrs work experience in Training in Soft Skills Training in a similar environment (preferably servicing US customers)

· Excellent communication and presentation skills

· Good command over English and ability to train on language skills

· Exceptional reporting and analysis skills

· Strong analytical, conceptual and problem-solving abilities required

· Ability to work in a fast-paced environment with minimal supervision

· Self motivated team player with high energy levels and passion for training

· Feedback skills to inspire Agents to improve performance

· Leadership, conflict management and problem solving qualities

· Go-getter attitude with multitasking capability

· Open to work in rotational shifts

Job Description:

· Develop bespoke training material and appropriate delivery methods for new hires as well as new initiatives for existing staff.

· Provide inputs for training to assist reducing the learning curve of new hires

• Identify training needs and devise improvement plans thru innovative coaching techniques/refreshers/Classroom Based Training techniques.

• Develop Training Planner for the year based on the Training Needs Assessment.

• Deliver relevant training program under specified timelines

• Ensure individual and organization wide training needs are fulfilled

• Coordinate with Operations for successful implementation of training modules

• Closely track progress and maintain records of all training activities.

• Monitor trainees progress and provide feedback to them and their managers on an ongoing basis

• To play an active role in training the Trainers

Creating reports and training dashboards for client and stakeholders

• Experience

  3 - 7 Years

• No. of Openings

  10

• Education

  Any Bachelor Degree, Professional Degree

• Role

  Voice Coach

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office