Desired Candidate Profile:
· Graduate with excellent spoken and written English.
· At least 2yrs work experience in Training in Soft Skills Training in a similar environment (preferably servicing US customers)
· Excellent communication and presentation skills
· Good command over English and ability to train on language skills
· Exceptional reporting and analysis skills
· Strong analytical, conceptual and problem-solving abilities required
· Ability to work in a fast-paced environment with minimal supervision
· Self motivated team player with high energy levels and passion for training
· Feedback skills to inspire Agents to improve performance
· Leadership, conflict management and problem solving qualities
· Go-getter attitude with multitasking capability
· Open to work in rotational shifts
Job Description:
· Develop bespoke training material and appropriate delivery methods for new hires as well as new initiatives for existing staff.
· Provide inputs for training to assist reducing the learning curve of new hires
• Identify training needs and devise improvement plans thru innovative coaching techniques/refreshers/Classroom Based Training techniques.
• Develop Training Planner for the year based on the Training Needs Assessment.
• Deliver relevant training program under specified timelines
• Ensure individual and organization wide training needs are fulfilled
• Coordinate with Operations for successful implementation of training modules
• Closely track progress and maintain records of all training activities.
• Monitor trainees progress and provide feedback to them and their managers on an ongoing basis
• To play an active role in training the Trainers
Creating reports and training dashboards for client and stakeholders
3 - 7 Years
10 Openings
0.8-5.0 Lac/Yr
Face-to-Face interview
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