Voice & Accent Trainer

  • icon job experience 2 - 8 Years
  • icon job opening 3 Openings
  • icon salary 3.5-5.5 Lac/Yr
  • icon job location Bangalore
  • Face-to-Face interview Face-to-Face interview

Job Description

• Experience in V&A training( Duration of Training, Agenda, Assessment)

• Experience in BQM( Process, Methodology, Follow Up)

• Content Creation

• Expectation of Shift and Weekly Off

• Good communication skills

• Have technical knowledge of English communication - intonation, syllable, punctuation, parts of speech etc.

• Willing to work in US rotational night shifts & Week off.

• Should have experience of working as a voice coach for a transactional process

• Good knowledge on customer service and call handling skills

• Willing to work with operations to understand the coaching opportunities

• Needs to possess presentation, feedback & coaching skills to conduct new hire training

• Monitor calls and do SBS to improve Communication & Soft Skills of the technicians

• Provide Coaching & Feedback to enhance agent performance on C-Sat

• Prepare and implement action plans
  • Experience

    2 - 8 Years

  • No. of Openings

    3

  • Education

    Higher Secondary, Any Bachelor Degree

  • Role

    Voice & Accent Trainer

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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