Voice & Accent Trainer

Hinduja Global Solutions Ltd

2 - 8 Years
3 Openings
3.5 - 5.5 Lac/Yr
Bangalore
Face-to-Face interview

Key Skills

Soft Skills Trainer Voice & Accent Trainer Accent Trainer Call Center Trainer

Apply

Job Description

• Experience in V&A training( Duration of Training, Agenda, Assessment)

• Experience in BQM( Process, Methodology, Follow Up)

• Content Creation

• Expectation of Shift and Weekly Off

• Good communication skills

• Have technical knowledge of English communication - intonation, syllable, punctuation, parts of speech etc.

• Willing to work in US rotational night shifts & Week off.

• Should have experience of working as a voice coach for a transactional process

• Good knowledge on customer service and call handling skills

• Willing to work with operations to understand the coaching opportunities

• Needs to possess presentation, feedback & coaching skills to conduct new hire training

• Monitor calls and do SBS to improve Communication & Soft Skills of the technicians

• Provide Coaching & Feedback to enhance agent performance on C-Sat

• Prepare and implement action plans