Experience in V&A training( Duration of Training, Agenda, Assessment)
Experience in BQM( Process, Methodology, Follow Up)
Content Creation
Expectation of Shift and Weekly Off
Good communication skills
Have technical knowledge of English communication - intonation, syllable, punctuation, parts of speech etc.
Willing to work in US rotational night shifts & Week off.
Should have experience of working as a voice coach for a transactional process
Good knowledge on customer service and call handling skills
Willing to work with operations to understand the coaching opportunities
Needs to possess presentation, feedback & coaching skills to conduct new hire training
Monitor calls and do SBS to improve Communication & Soft Skills of the technicians
Provide Coaching & Feedback to enhance agent performance on C-Sat
Prepare and implement action plans
- Experience2 - 8 Years
- No. of Openings3
- EducationHigher Secondary, Any Bachelor Degree
- RoleVoice & Accent Trainer
- Industry TypeCall Centre / BPO / KPO / ITES / LPO
- Gender[ Male / Female ]
- Job CountryIndia
- Job TypeWork from Office