Make sure to take all the calls, which is the prime responsibility of the counselor, and resolve the matter within 24 hours depending on the seriousness of the matter. Not responding to the calls will lead to low performance evaluations. (Script will be provided)
It is responsibility of the counselor to attend the client and counsel and enroll as per the requirements.
Make sure to provide the options to the client on an immediate basis.
Check your assigned email address without negligence and a response should be given before the end of the day.
It is important and mandatory to meet the monthly minimum sales targets ., 15 to be eligible for the salary.
Counselor must evaluate all clients and deal with all applications face to face or over the call to ensure that the client is suitable for applying to a specific country
You must oversee the completion of all relevant visa and immigration documents and ensure that they are received within the time limit of admissions as well as the filling process.
Please ensure that all the information provided by the client is accurate and correct and make sure to take applicant consent form (will guide you) before proceeding with the application in admissions process.
The counselor must share all the consultancy charges of the company as well as of the institutes with the clients on all the steps of the processing.
You must maintain healthy relationships with clients and colleagues
You may require to attend outside meetings/visit out of the office during office hours and at least some odd time, its a responsibility to manage on time.
You may require participation in official meetings/parties at some odd time, which would be obliged to cooperate on the same.
You must assist and solve every query of the client/family at every stage of visa processing with politeness and make ease the processing of relevant