Virtual Care Officer

Skywings Advisors Private Limited

Responsible for ensuring delivery of competent and consistent service in line with set standards that results in

an enhanced customer experience for bank customers.

Ensure Out calling is done to Customers for clarifying customer queries on transaction declined due

to card control not enabled, Renewal and upgrade customers for welcome call/feature

enforcement

To ensure that the defined benchmarks on service experience, call handling time, quality etc

parameters are met consistently , including the call productivity standard

To ensure zero defects processing of all customer requests

To ensure complete and accurate resolution within the defined TATs.

To ensure process compliance as per the set Audit and SQ guidelines.

; Fresher and experienced both can apply .

Regards

Mohit

• Experience

  0 - 6 Years

• No. of Openings

  15

• Education

  Any Bachelor Degree

• Role

  Virtual Care Officer

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office