Urgent Requirement For Customer Service Coordinator

Tools 4 Trade

Job Title: Customer Service Representative International Profile Please call at

Location: [Remote] Or email to

Job Type: Full-Time

Salary: Competitive, Based on Experience

Job Summary:

We are seeking a highly motivated and dedicated Customer Service Representative for our international operations. The ideal candidate will handle inquiries, resolve issues, and ensure an excellent customer experience for our global clientele. You will be responsible for addressing customer needs via multiple communication channels, including phone, email, and chat, while maintaining the companys high standard of service.

Key Responsibilities:

Provide outstanding customer service to international customers, ensuring their queries and concerns are addressed promptly and effectively.

Handle customer inquiries via phone, email, and chat, offering assistance with product information, orders, and returns.

Resolve customer complaints in a professional and efficient manner, escalating issues as necessary to appropriate teams.

Process orders, returns, and refunds according to company policies.

Liaise with internal departments such as logistics, sales, and technical support to ensure timely resolutions for customers.

Keep detailed records of customer interactions and transactions, updating customer information in the companys CRM system.

Please call at or email to .

Stay up-to-date with product knowledge and company policies to offer accurate and timely solutions.

Manage multiple customer interactions simultaneously while maintaining high service standards.

Contribute to the continuous improvement of processes, identifying opportunities to enhance the customer experience.

Key Requirements:

Proven experience in a customer service role, preferably in an international setting.

Excellent verbal and written communication skills in English. Proficiency in additional langu

• Experience

  1 - 2 Years

• No. of Openings

  3

• Education

  Professional Degree, B.A, B.C.A, B.B.A, B.Com, B.Ed, Bachelor of Hotel Management, B.Pharma, B.Sc, B.Tech

• Role

  Urgent Requirement For Customer Service Coordinator

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home