Urgent Opening For International BPO Executive

Ss overseas

Hiring for 15 International BPO Executive Jobs in Gurgaon Sector 19, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, Diploma, Advanced/Higher Diploma, Professional Degree, , , , , , , BDS, BAMS, Bachelor of Hotel Management, ma, , , LLB with Good knowledge in Outbound Calling,BPO Voice,International BPO,International Voice,International Voice Process,Good Communication Skills,Call Center etc.

Key Responsibilities

Customer Support:

Handle inbound and outbound calls, emails, or chat queries from international customers.

Address customer concerns, provide product/service information, and resolve complaints efficiently.

Communication:

Maintain a high level of professionalism and fluency while interacting with customers.

Adapt communication styles to suit diverse cultural backgrounds.

Problem-Solving:

Diagnose and troubleshoot customer issues.

Provide appropriate solutions or escalate unresolved matters to the concerned departments.

Sales (Optional):

Upsell and cross-sell products/services when applicable.

Meet or exceed assigned sales targets, if applicable.

Documentation:

Accurately document all interactions and follow-up actions in the CRM system.

Prepare reports on customer feedback and recurring issues.

Skills and Qualifications

Education:

Minimum High School Diploma or equivalent (Bachelor’s degree preferred).

Experience:

Prior experience in a BPO or customer service role is advantageous.

Freshers with strong communication skills are encouraged to apply.

Skills:

Excellent verbal and written English communication skills.

Active listening and problem-solving abilities.

Familiarity with CRM systems and customer service software (., Salesforce, Zendesk) is a plus.

Attributes:

Customer-oriented mindset with empathy and patience.

Ability to work in rotating shifts, including nights and weekends.

Cultural sensitivity for dealing with international clients.

• Experience

  0 - 1 Years

• No. of Openings

  15

• Education

  Higher Secondary, Secondary School, Diploma, Professional Degree, B.A, B.C.A, B.Com, BDS, Bachelor of Hotel Management, B.Sc

• Role

  International BPO Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office