As a Travel Sales Consultant at our Online Travel Agency (OTA).
Primary responsibility will be to assist customers in planning, organizing, and booking their travel arrangements. Will work closely with clients to understand their travel preferences and provide expert guidance to create customized itineraries that meet their needs. By offering exceptional customer service and utilizing your in-depth knowledge of travel destinations, products, and services, will contribute to the overall success of our travel company.
Responsibilities:
1. Travel Planning: Understand customers' travel preferences, budgets, and special requirements to create tailored travel itineraries that align with their needs. Offer expertise on popular destinations, attractions, transportation options, and accommodations to enhance the travel experience.
2. Sales and Booking: Handle the customers over chat and phone, email etc. and Convert customers' inquiries into confirmed bookings by effectively promoting travel products and services, negotiating prices, and closing sales. Utilize the booking system to make reservations for flights, hotels, transfers, tours, and other travel-related services.
3. Product Knowledge: Stay updated on the latest travel trends, industry news, and product offerings to provide accurate and up-to-date information to customers. Actively participate in training programs and familiarize yourself with the OTA's supplier network to offer a wide range of travel options.
Qualifications:
High school diploma or equivalent; a degree in tourism, hospitality, or a related field is a plus.
Previous experience in a similar role, preferably as a travel consultant or sales representative.
Strong knowledge of popular travel destinations, airlines, hotels, and tour operators.
Proficiency in using computer reservation systems, booking platforms, and office software.
Work Experience: 2 years +
Company Location: Rajouri Garden, Delhi
Total Manpower Required: 10