Urgent Requirement For Travel Consultant

Bandhan Tours Pvt Ltd

Key Responsibilities:

• Reservation Management:

• Oversee reservation and ticketing personnel to ensure accurate and efficient performance.

• Handle customer needs for sales and service over the phone.

• Conduct market research to understand and meet customer requirements.

• Inventory Management:

• Manage flight schedules, including Winter/Summer Schedule, to notify customers promptly.

• Monitor, review, and report on all reservations to enhance customer service.

• Customer Relationship Management:

• Maintain good relationships with corporate clients.

• Provide information and notifications to customers in case of cancellations, delays, and early schedule changes.

• Sales and Relationship Building:

• Follow the Consultative Sales Model to drive sales and develop customer relationships.

• Meet monthly targets for booking conversion.

• Customer Service Excellence:

• Respond to customer inquiries promptly and provide descriptive and persuasive covering emails and itineraries.

• Facilitate a positive customer experience, encouraging good Trustpilot feedback.

• Create bespoke flight itineraries with additional land arrangements based on customer requirements.

• Team Collaboration:

• Be a considerate team player, assisting colleagues' customers as if they are your own.

• Collaborate effectively with colleagues to ensure seamless customer service.

Qualifications:

• Proven experience in a travel consultant role, especially within the reservation department.

• Strong organizational and multitasking skills.

• Knowledge of flight schedules, ticketing, and reservation systems.

• Excellent communication and interpersonal skills.

• Familiarity with the Consultative Sales Model.

• Ability to meet monthly sales targets.

• Experience

  1 - 2 Years

• No. of Openings

  5

• Education

  Diploma, Secondary School

• Role

  Travel Consultant

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office