Key Responsibilities:
• Reservation Management:
• Oversee reservation and ticketing personnel to ensure accurate and efficient performance.
• Handle customer needs for sales and service over the phone.
• Conduct market research to understand and meet customer requirements.
• Inventory Management:
• Manage flight schedules, including Winter/Summer Schedule, to notify customers promptly.
• Monitor, review, and report on all reservations to enhance customer service.
• Customer Relationship Management:
• Maintain good relationships with corporate clients.
• Provide information and notifications to customers in case of cancellations, delays, and early schedule changes.
• Sales and Relationship Building:
• Follow the Consultative Sales Model to drive sales and develop customer relationships.
• Meet monthly targets for booking conversion.
• Customer Service Excellence:
• Respond to customer inquiries promptly and provide descriptive and persuasive covering emails and itineraries.
• Facilitate a positive customer experience, encouraging good Trustpilot feedback.
• Create bespoke flight itineraries with additional land arrangements based on customer requirements.
• Team Collaboration:
• Be a considerate team player, assisting colleagues' customers as if they are your own.
• Collaborate effectively with colleagues to ensure seamless customer service.
Qualifications:
• Proven experience in a travel consultant role, especially within the reservation department.
• Strong organizational and multitasking skills.
• Knowledge of flight schedules, ticketing, and reservation systems.
• Excellent communication and interpersonal skills.
• Familiarity with the Consultative Sales Model.
• Ability to meet monthly sales targets.
1 - 2 Years
5 Openings
2.0-3.5 Lac/Yr
Pune 
Face-to-Face interview
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