Rooming and Ticketing - Travel Agent

Medivision Infomedia Pvt. Ltd.

Location - Chembur East, Mumbai

Job Responsibility’s:

• Scheduling flights based on customer needs and available flights, including checking weather conditions and making changes as needed

• Communicating with customers to answer questions about tickets, pricing, or flight schedules

• Collecting payment from customers for airline tickets, including cash, credit card transactions, checks, or money orders

• Entering customer information into a computer system to issue tickets or update records

• Ticketing agent jobs that involves processing electronic ticketing requests for customers or agents over the phone

• Explaining airport rules and procedures to passengers prior to boarding flights

• Processing refunds for lost or damaged tickets or reservation errors

• Explaining applicable fees and taxes for each ticket

• Processing boarding passes and checking identification of passengers prior to allowing them to enter the airport terminal

• Answer customer inquiries in a prompt, professional, and courteous manner

• Assist customers with ticket purchases, changes, refunds, and will-call pickups

• Effectively communicate company policies and procedures

• Upsell customers on additional products and services when appropriate

• Process payments quickly and accurately

• Balance cash drawer at the end of each shift

• Stay up-to-date on all upcoming events and promotions

• Cross-train in other areas of the box office or front of house as needed

• Handle customer complaints in a calm and efficient manner

• Other duties as assigned

• Adhere to all company policies and procedures

• Maintain a positive and friendly attitude

• Experience

  2 - 3 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Travel Agent

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office