Responsibilities:
Oversee and manage all operational aspects of the training and development function from a non-technical perspective (venue, materials, print outs, attendance and certificates).
Taking complete charge of designing training manuals
Map out annual training plans for management, HR, customer support and more
Design and develop training programs (outsourced and/or in-house)
Select appropriate training methods or activities (., simulations, mentoring, on-the-job training, professional development classes)
Market available training to employees and provide necessary information about sessions
Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
Use known education principles and stay up to date on new training methods and techniques
Design, prepare and order educational aids and materials
Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
Gather feedback from trainers and trainees after each educational session
Maintain updated curriculum database and training records
Host train-the-trainer sessions for internal subject matter experts
Manage and maintain in-house training facilities and equipment
Research and recommend new training methods, like gamification
Requirements and skills
Proven work experience as a Training Coordinator, Trainer, Training Facilitator or similar role
Hands-on experience coordinating multiple training events in a corporate setting
Extensive knowledge of instructional design theory and implementation
Adequate knowledge of learning management systems and web delivery tools
Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
Familiarity with traditional and modern job training methods and techniques
Experience with e-learning platforms
MS Office proficiency
Advanced organizational skills with the ability to handle multiple assignments