Trainee Software Engineer

TECHOUTS Solutions Pvt Ltd

Would you want to be a part of an Organization that is thriving consistently to expand its echelons and growing in Digital Transformation. At Techouts we intend to vie with the best by serving and emulating client expectations. We provide high end Product Engineering. services and solutions primarily in SAP Hybris, Adobe (Full Stack) and Java Technologies. Partnering with the Giants in the industry we have made a mark and aspire to raise the expectations of both Clients and our employees.

As a certified SAP and Adobe partner, Techouts specializes and focuses in areas like Enterprise commerce, Content Management Systems, MarTech, implementing large CX systems like AEM, Adobe Experience Platform, SAP Commerce Cloud, Magento and Customer engagement commerce.

Headquartered in Hyderabad, Techouts has Operations in Noida and Bangalore

Work Location: Hyderabad / Bangalore / Noida

Why Techouts?

1. Opportunity to work with clients of indisputable repute.

2. Upskilling programs that facilitate career progression

3. Consistent in updating learning and development modules as per the current trends and needs.

4. Scaling Growth opportunities since we are increasing the headcount and our portfolio.

JOB TITLE: SUPPORT CO-ORDINATOR

Job Description

• Involve in First and all subsequent contacts / Interactions with customer

• Basic Level 1 troubleshooting, redirect to L2/L3 as required

• Search knowledge base to verify if reported problems are already known issues with a defined resolution plan

• Impact analysis with accurate classification of reported issues to ensure appropriate prioritisation

• Qualification/replication of the reported issue in an appropriate customer environment

• Initial triage to isolate unsupported 3rd party issues from potential root cause

• Information gathering to ensure complete availability of details required for root cause analysis

• Provision of technical resolution or problem workaround

• Problem routing/escalation to second/third level support

• Experience

  0 - 1 Years

• No. of Openings

  10

• Education

  B.B.A, B.C.A, Any Bachelor Degree, Professional Degree

• Role

  Software Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office