Trainee Advisor

Exploro Solutions

 Processing of Client figures into system in line with specified key performance indicators and contractual conditions

 Acknowledge and action client’s instructions in a timely manner and communicate pertinent information as necessary

 Where applicable, ensure prompt chasing of accounts / claims due from clients or notify Account Manager (AM) / Client Service Advocate (CSA) to do the same

 Ensure the workflow system is kept up to date with correct dates and appropriate comments

 Understand the client’s business and their requirements (operational and other)

 Receive and manage assigned clients cash calls instructions in a timely fashion to agree with the market

 Is aware of unpaid items and status of collection for regular update and discussion with Clients and ensures problems are escalated to management

 Engage with Bureau markets for agreement and Xchanging offices for agreement / signing of accounts

 Adheres to standard internal processes, policies and procedures, and other external regulatory requirements

 Compliance with legal requirements, industry regulations, organisational policies and clients best practice and professional codes

 Ensure internal, client and market correspondence are stored on E-filing and necessary documents attached to processing system

 Support Account and Settlement associates to ensure that all financial aspects are handled in a timely manner for the secure, efficient and auditable handling of client monies

 Liaise with AM / CSA on a regular basis to understand and determine Client specific needs

 Deliver as per the KPIs defined for the role. To always maintain set SLA Accuracy/quality, TAT standards prescribed by the Business Unit

• Experience

  0 - 1 Years

• No. of Openings

  50

• Education

  B.A, B.Com, B.Sc

• Role

  Trainee Advisor

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office