Ticketing Executive

CL Technologies Pvt. Ltd.

Job Description: -

Should have Understanding of Airline/Aviation/Travel industry.

Should have knowledge of Travel B2B market or any of airlines.

You will be team member of Fare Hawker GroupDesk, will responsible for handling of Group Queries (both domestic and International).

Will need to action group queries by coordinating with concern senior person.

Will need to talk to travel agents/ B2C & understand their requirement about group booking & try to match budget for group confirmation.

It should be good in Galileo and Amadeus.

Will need to reply Flight and Fare Enquiries on emails.

Handling Group Ticketing and Refunds/re-booking of tickets.

Handling airlines ticket booking mails from both internal & external customers.

Handling cases (Query / Request / Complaint / Appreciations).

Dealing with various internal departments/ airlines.

Offering alternative flight & fare solutions where appropriate with the objective of retaining customer's business.

Communicating with customers using web-based tools and demonstrates the associated proficiency writing/grammar and hence are able to write concise and clear emails and letters.

Making recommendations according to customer need and complaints.

Maintaining reports in excel.

Industry

Information Technology & Services

Employment Type

Full-time

Industry: - Travel

Qualification: -Graduate

• Experience

  2 - 5 Years

• No. of Openings

  2

• Education

  Diploma, Professional Degree, Any Bachelor Degree

• Role

  Ticketing Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office