Territory Service Manager

Bridginggaps

Key Responsibilities:-

Service Business (SB)

Target communication and understanding on Service Reporting and Parts.

Communication and deployment of the key levers at the workshop for SB.

Quality deployment of key initiative like We Connect, campaign module

Monitoring & Driving Service Retention Free and Paid

Driving customer acquisition initiative through SPA and monitoring the recovery Monitoring and driving on major business aspect accidental, engine

Parts and Oil inventory management physical and system

Timely order to PD and adherence to HMCL parts policy

VAS promotion and implementation at workshop

Organizing promotional camps as per the territory and customers.

Customer Satisfaction

Improve proactive customer satisfaction management at ARD PSF calls

Complaints reduction / resolution

Proper warranty adherence for customer confidence.

FSC process adherence vehicles sales to service.

Internal Process

Monthly FSC and Warranty claim settlement with dealer / HMCL

Adherence to Hero Connect usage for all HMCL business operations

Implementation of proactive product support Cascading of PIN, TIB, Counter Measures MIP audit (myScore) for ARD

Procurement and usage of HMCL approved products and parts .

Manpower

Manpower Training Status

Proper manpower availability in LPMS

Training Nominations

OJTs for upgrades

Soft skill training / nominations

• Experience

  1 - 6 Years

• No. of Openings

  10

• Education

  B.E

• Role

  Territory Service Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office