Tellecaller (only Females)

UNNATI VEHICLES PVT LTD

Minimum office attendance should be 95%

2

Candidate is responsible for NPS score target as per RIPL

3

Check vehicle history at the time of calling to customer

4

Rescheduling to customers for their non-confirmation

5

Call customer as per calling script for N-7th day

6

Incoming call to be register as an appointment customers

7

Communication with Non Contactable Customers.

8

Information of Service Estimate Cost to customer

9

Information of Service Facility to customer like PIT STOP/Pick and Drop.

10

Appointment Confirmation call N-1 day

11

Service Advisor allocations

12

Preparation of daily appointment list on N-1day and Share to SM/CRM/PARTS/Security.

13

No Show Customer follow up and rescheduling

14

Maintaining of all required reports as per care Sop Process like. Calling & appointment register/Daily SDR monitoring/SA Allocations/Pick and drop register.

15

Co-ordination with Pick and Drop drivers.

16

Maintaining all details and records of pick and drop process.

17

Maintaining the KPI's as per the Care target for SDR,P&D

18

Daily reporting to CRM and share calling report in official whattsup group.

• Experience1 - 3 Years
• No. of Openings01
• EducationHigher Secondary, Secondary School, Vocational Course, Diploma, B.A, B.B.A
• RoleTellecaller
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• GenderFemale
• Job CountryIndia
• Job TypeWork from Office