Minimum office attendance should be 95%
2
Candidate is responsible for NPS score target as per RIPL
3
Check vehicle history at the time of calling to customer
4
Rescheduling to customers for their non-confirmation
5
Call customer as per calling script for N-7th day
6
Incoming call to be register as an appointment customers
7
Communication with Non Contactable Customers.
8
Information of Service Estimate Cost to customer
9
Information of Service Facility to customer like PIT STOP/Pick and Drop.
10
Appointment Confirmation call N-1 day
11
Service Advisor allocations
12
Preparation of daily appointment list on N-1day and Share to SM/CRM/PARTS/Security.
13
No Show Customer follow up and rescheduling
14
Maintaining of all required reports as per care Sop Process like. Calling & appointment register/Daily SDR monitoring/SA Allocations/Pick and drop register.
15
Co-ordination with Pick and Drop drivers.
16
Maintaining all details and records of pick and drop process.
17
Maintaining the KPI's as per the Care target for SDR,P&D
18
Daily reporting to CRM and share calling report in official whattsup group.
- Experience1 - 3 Years
- No. of Openings01
- EducationHigher Secondary, Secondary School, Vocational Course, Diploma, B.A, B.B.A
- RoleTellecaller
- Industry TypeCall Centre / BPO / KPO / ITES / LPO
- GenderFemale
- Job CountryIndia
- Job TypeWork from Office