Telesales / Tele Marketing Executive / Telecaller / (Male & Females)

DIGI Expo

Typical duties and responsibilities

• Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services

• Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued

• Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed

• Build lasting relationships with clients and other call center team members based on trust and reliability

• Utilize software, databases, scripts, and tools appropriately

• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service

• Make sales or recommendations for products or services that may better suit client needs

• Take part in training and other learning opportunities to expand knowledge of the company and position

• Adhere to all company policies and procedures

Education and experience

• This position requires a 12th Passed or Above.

Required skills and qualifications

• Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice

• Understanding of company products, services, and policies

• Proficiency with computers, especially with CRM software, and strong typing skills

• Ability to ask prying questions and diffuse tense situations

• Strong time management and decision-making skills

• Adaptability and accountability

• Experience

  0 - 2 Years

• No. of Openings

  4

• Education

  Higher Secondary

• Role

  Telecaller

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office