Telesales Officer

Veranda Learning Private Limited

Academic Counsellors - Job Description

We are looking for an enthusiastic Academic Counsellors / Telesales Representative to contribute

in generating sales for Veranda Race. You will be responsible for closing sales deals over the phone

and maintaining good customer relationships.

An effective Academic Counsellors / Telesales Representative must be an excellent communicator

and have superior people skills. They must be comfortable presenting products over the phone as

well as dealing with complaints and doubts. The goal is to help Veranda Race grow by bringing in

customers and developing business.

Roles and Responsibilities

• Counselling potential learners, helping them plan their career path and understanding how

Veranda Race can catalyse their career.

• Carrying weekly enrolment /revenue and collection target.

• Establishing the uniqueness and effectiveness of Veranda Race model of online/blended learning.

• Owning the complete sales closing life cycle for leads assigned to you. This includes making

phone calls, sales closing, and post-sales relationship management.

• Maintaining a detailed database of all the interactions on the CRM with the leads and providing

constant feedback to the marketing team on lead quality.

• Manage large amounts of Inbound calls / Outbound calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive

communication

• Provide accurate, valid, and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limit;

follow up to ensure resolution

• Keep records of customer interactions, process customer accounts, and file documents

• Follow communication procedures, guidelines, and policies

• Take the extra mile to engage customers

What are the deliverables

• Experience

  1 - 7 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree, Professional Degree

• Role

  Telesales Officer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office