Telesales Officer

Ecosaver

Responsibilities

* Responsible for recruiting, training, and overseeing the performance of Telesales Representatives.

* Assist with the development and implementation of effective calling strategies.

* Create KPIs for the telesales team & ensure the targets are achieved.

* Respond to customer queries and handle complaints.

* Prepare weekly & monthly reports and conduct performance evaluation.

* Monitor the team to ensure the quality of service, offers, and information provided to clients are in accordance with the company's policy.

* Develop and manage internal communications to help inform, educate, and engage employees.

* Lead, motivate and drive the performance of the Telesales Team.

* Analyze, report, review, and propose appraisal based on individual and team performances.

* Self-motivated, result-oriented, passionate with a strong ability to interact with expanding clientele

*Strong communication skills and ability to perform under stress with patience.

Requirements:

* Experience - International projects/clients handling/ BPO

* Team management

* Strong communication, performing under pressure, and managing stressful situations when needed.

* Leadership skills

* Passionate and Results-oriented.

* Masters in communication or 5 plus experience handling sales and telesales team.

Perks :

• Salary - Rs 50,000 plus based on experience

• Commissions & other bonuses offered based on individual and team performance work Remotely

• Manage the team

• International company exposure

• Experience

  1 - 7 Years

• No. of Openings

  1

• Education

  Higher Secondary

• Role

  Telesales Officer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home