Digital Tele-Sales Executive (End to End Sale through Tele-calling / Video calling)
Grade: Executive
Location: Mumbai
Reports to: Tele Marketing Supervisor
Qualification: Graduate
Experience: 4-5 Years
Salary: 3 To 4 LPA (Depends On Experience)
Job Description
We are looking for an enthusiastic Tele-sales Executive to contribute to generating sales for our company. You will be responsible for closing sales deals over the phone/chat/video calling and maintaining good customer relationships. An effective tele-sales executive must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business.
Key Responsibilities
Contacting potential or existing customers to inform them about a product or service using scripts
Answering questions about products
Asking questions to understand customer requirements and close sales
Enter and update customer information in the database
Handle grievances to preserve the company's reputation
Keep records of calls and sales and note useful information
Work closely with the internal team for any support
Skills
Proven experience as telesales executive or other sales role
Proven track record of successfully meeting sales targets preferably over the phone
Good knowledge of relevant computer programs and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
Team player
Ability to work on high pressure environment