Overview:
We are looking to for an experienced Telesales Manager to head up our growing Telesales team. As a Telesales Manager, you will be responsible for setting weekly and monthly sales targets, training new Telesales staff, designing and implementing sales strategies, monitoring the performance of the sales team, and handling escalated customer complaints.
To ensure success as a Telesales Manager, you should have experience with Telesales, advanced managerial skills, and the ability to multitask. A top-notch Telesales Manager provides strong guidance and assistance to the Telesales team, ultimately boosting company sales.
Key Duties & Responsibilities:
• Implementing sales strategies.
• Monitoring call metrics; track effectiveness in call time, quality and customer experience
• Managing the Telesales team
• Setting weekly and monthly sales targets.
• Maintaining customer relationships.
• Training junior Telesales staff
• Compiling and presenting sales reports
Skills Required:
• Previous experience working as a Telesales Manager (Experience in Telesales / BPO preferred)
• Solid managerial and sales skills.
• Ability to shift gears
• Candid, Vocal, Honest
• Ability to perform under pressure.
• Ability to write and present reports.
• Excellent organizational skills.
Qualifications & Experience:
• Bachelor’s degree in Marketing, Human Services or similar field.
• Thorough expertise of Excel and CRM
• Experience in process design, management, optimization and analytics
1 - 2 Years
5 Openings
2.0-3.5 Lac/Yr
Face-to-Face interview
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