Telesales Executive

Xodious Network Technologies

Customer Support Executive Requirements: • A bachelor’s degree. • Excellent interpersonal and written and oral communication skills. • Knowledge of CRM systems. • Computer skills. • Knowledge of mediation and conflict resolution techniques is preferable. Customer Support Executive Responsibilities: • Answer phone calls in a more professional manner and provide information about products and services as required by the callers • They are responsible for taking ownership on customer complaints and give a call back post resolution. • Render administrative support to other customer care team members when the need arises, or as instructed • Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly • Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark • Identify tasks critical to keeping customer satisfaction levels in check • Ensure maximized productivity and minimized costs

ADDITIONAL SKILLS REQUIRMENT

Rotational Shift /Rotational OFF

• Experience

  0 - 5 Years

• No. of Openings

  25

• Education

  Any Bachelor Degree

• Role

  Telesales Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office