Telemarketer

Caliber Consultant

Must Have experience in Portea Home Healthcare/ Broomees/ Apollo Homecare/ Dabur Homecare/ Healthcare at Home/ Care 24/ Max Home Healthcare/ Care to Cure/ CuroDoc/ ElderCare/ Life Circle/ Emoha Elder Care/ Epoch Home Care

Excellent communication skills are crucial.

Principal Duties and Responsibilities:

Sales related responsibilities

• Call on the data and convert it into sales.

• Create new client base for the organization.

• Attending to the inbound calls and converting them into sales.

Schedule appointments for patients/clients:

• Answer telephone promptly and in a polite and professional manner.

• Obtain and enter accurate demographic information into the CRM (address, telephone number, name of insurance or self-pay status etc.)

• Schedule appointment correctly - review appointment date, time, location, and provider name with caller.

• Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).

• Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.

• Remind caller of cancellation/rescheduling.

• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.

Act as a liaison for the patients/clients and the Center:

• Direct calls to other departments as needed.

• Use sound judgment in handling calls, especially with upset patients.

• Understanding of when to escalate calls to the senior authorities.

Service patients:

• Make reminder calls as requested.

• Make calls to reschedule appointments when necessary.

• Aid with mailings and other projects as call volume permits.

Other reasonably related duties as assigned by supervisor or manager.

Qualifications:

• Graduate. Associate degree or related healthcare certification preferred.

• One year of experience in customer service and/or related clinical environment; working knowledge of

• Experience

  2 - 5 Years

• No. of Openings

  100

• Education

  Any Bachelor Degree

• Role

  Telemarketer

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office