Telecom Engineer

Mark Consultants

1 - 5 Years
1 Openings
Not Disclosed
Gachibowli Hyderabad
Posted 1 days ago
Face-to-Face interview

Key Skills

Microsoft Teams Experience Required Strong Working Knowledge Of Integrated Voice Collaboration Suites From Microsoft (Teams Preferred); Cisco Avaya PRI POTS Lines SIP Toll-free) and PSTN Interfaces (gateways ATA’ Multiplexers

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Job Description

Resolve issues and requests with Teams voice and meeting collaboration technology and services, including dial-in conferencing, deskconference phones, and PSTN interfaces. Work with external service providers where necessary.

60%

Proactively investigate service quality of Teams by using built-in quality reporting and conducting weekly service reviews with partners as necessary. Recommend changes to configuration, process, architecture to improve service quality for Solenis users.

10%

Provide support for mobile phone questions and issues not related to billing.

10%

Support audio-visual technology and conference room technology.

10%

Manage the InContact call center routing application.

10%

Experience
1 - 5 Years
No. of Openings
1
Education
Professional Degree
Role
Telecom Engineer
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
rdass@solenis.com

About Mark Consultants

We are completely into BPO placements for all kind of services, includes, voice, customer service, tech support, collection and web based.

We provide the best candidates towards reliability. We seek to distinguish ourselves by providing the most possible flexibility and reliability in customer service. Our network enables clients to benefit from a package tailored to their needs and time requirements.