Telecom Engineer

Key Skills

Microsoft Teams Experience Required Strong Working Knowledge Of Integrated Voice Collaboration Suites From Microsoft (Teams Preferred); Cisco Avaya PRI POTS Lines SIP Toll-free) and PSTN Interfaces (gateways ATA’ Multiplexers

Job Description

Resolve issues and requests with Teams voice and meeting collaboration technology and services, including dial-in conferencing, deskconference phones, and PSTN interfaces. Work with external service providers where necessary.

60%

Proactively investigate service quality of Teams by using built-in quality reporting and conducting weekly service reviews with partners as necessary. Recommend changes to configuration, process, architecture to improve service quality for Solenis users.

10%

Provide support for mobile phone questions and issues not related to billing.

10%

Support audio-visual technology and conference room technology.

10%

Manage the InContact call center routing application.

10%
  • Experience

    1 - 5 Years

  • No. of Openings

    1

  • Education

    Professional Degree

  • Role

    Telecom Engineer

  • Industry Type

    IT-Hardware & Networking / IT-Software / Software Services

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

  • Face interview location

    rdass@solenis.com

About Mark Consultants

We are completely into BPO placements for all kind of services, includes, voice, customer service, tech support, collection and web based.

We provide the best candidates towards reliability. We seek to distinguish ourselves by providing the most possible flexibility and reliability in customer service. Our network enables clients to benefit from a package tailored to their needs and time requirements.
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