Telecalling Team Leader

Success Ventures

Responsibilities of the candidates include:

• Manage a team of individuals working on telesales/customer support

• Resolve customer complaints brought to your attention

• Create policies and procedures

• Plan the training and standardization of service delivery

• Manage inbound and outbound customer calls in a timely manner

• Identify customers’ needs and wants, clarifying information whenever possible

• Conduct quality assurance surveys with customers and provide feedback to the team

• Gain comprehensive product knowledge to enhance customer support

• Maintain a pleasant working environment for your team

NOTE:

Candidates Must know any one languages(TAMIL,HINDI,MALAYALAM,KANNADA)

• Experience

  0 - 1 Years

• No. of Openings

  5

• Education

  Higher Secondary, Secondary School

• Role

  Team Leader

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home