Telecalling Executive/ Customer Care Executive

  • icon job experience 0 - 2 Years
  • icon job opening 50 Openings
  • icon salary 0.8-1.8 Lac/Yr
  • icon job location Dehradun
  • Face-to-Face interview Face-to-Face interview

Job Description

Job Title: Tele Executives /customer care executive

Location: Dehradun, Uttarakhand

Department: Operations

Standard Work Hours: Monday to to however flexible works hour can be implemented as per requirement.

Purpose of Position: To provide inbound and outbound sales and support to customers both internal and external.

Salary: 7k to 15k

Key Accountabilities:

Answer inbound/outbound calls

Create purchase orders

Respond to customer enquiries

Sell product & place customer orders

Up-sell products & services where applicable

Clear daily email logs

Identify, research & resolve customer issues

Complete call logs & reports

Enter order details into the system

Research all billing & payment issues

Relay all call trends where necessary to supervisor

Recommend process improvements where necessary

Quote and send out samples

Customer follow-ups

General administration as required

Competencies:

Fast & accurate data entry skills

Excellent phone manner

A high level of accuracy & attention to detail

Customer focus

Be a self-starter who shows initiative

Respond to customer enquiries

Qualifications & experience:

Graduate in any field

Graduate & Undergraduate

Warm Regards.

Rajiv Mehta
  • Experience

    0 - 2 Years

  • No. of Openings

    50

  • Education

    Any Bachelor Degree, Post Graduate Diploma, Secondary School

  • Role

    Telecalling Executive

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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