Telecalling Executive

KYONICA MULTISOLUTIONS PVT.LTD.

Answer incoming and outbound calls and respond to customers emails

Management and resolve customer complaints

Sell products and place customer orders in the computer system

Identify and escalate issues to supervisors

Provide product and service information to customers

Research required information using available resources

Research, identify, and resolve customer complaints using applicable software

Process orders, forms, and application

Route calls to appropriate resources

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary

Upsell products and services

Complete call logs and reports

Other duties as assigned

TELECALLER Qualifications and Skills

High school diploma or equivalent

Proficient in relevant computer applications

0-1 years of experience in a call center environment

Knowledge of customer service practices and principles

Excellent data entry and typing skills

Superior listening, verbal, and written communication skills

Ability to handle stressful situation appropriately

• Experience

  0 - 3 Years

• No. of Openings

  25

• Education

  Higher Secondary, Secondary School

• Role

  Telecaller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office