Telecalling Executive

KYONICA MULTISOLUTIONS PVT.LTD.

• Answer incoming and outbound calls and respond to customer’s emails

• Management and resolve customer complaints

• Sell products and place customer orders in the computer system

• Identify and escalate issues to supervisors

• Provide product and service information to customers

• Research required information using available resources

• Research, identify, and resolve customer complaints using applicable software

• Process orders, forms, and application

• Route calls to appropriate resources

• Document all call information according to standard operating procedures

• Recognize, document, and alert the management team of trends in customer calls

• Follow up customer calls where necessary

• Upsell products and services

• Complete call logs and reports

• Other duties as assigned

TELECALLER Qualifications and Skills

• High school diploma or equivalent

• Proficient in relevant computer applications

• 0-1 years of experience in a call center environment

• Knowledge of customer service practices and principles

• Excellent data entry and typing skills

• Superior listening, verbal, and written communication skills

• Ability to handle stressful situation appropriately

• Experience

  0 - 3 Years

• No. of Openings

  25

• Education

  Higher Secondary, Secondary School

• Role

  Telecaller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office