Urgent Hiring Telecalling Executive For Mumbai

Kritartha Outsourcing Consultancy

1. Outbound Calling:

o Initiate outbound calls to prospective customers from provided leads lists or databases.

o Introduce the dealership's products, promotions, and services to potential customers in a clear and compelling manner.

o Highlight key features, benefits, and unique selling points of vehicles and dealership offerings.

2. Lead Generation:

o Identify and qualify leads based on customer inquiries, interests, and buying intent.

o Collect and record relevant customer information, including contact details, preferences, and purchasing timelines.

o Use effective questioning techniques to gather insights and assess customer needs and preferences.

3. Appointment Setting:

o Schedule appointments for sales consultations, test drives, and dealership visits based on customer availability and interest.

o Coordinate with sales representatives and managers to confirm appointment details and ensure seamless customer experiences.

o Follow up with customers to confirm appointments and provide any necessary reminders or instructions.

4. Customer Engagement:

o Maintain regular communication with leads and prospects through follow-up calls, emails, and SMS messages.

o Answer incoming inquiries from customers regarding vehicle availability, pricing, financing options, and dealership services.

o Address customer concerns, objections, and questions in a professional and courteous manner.

5. Data Management:

o Update customer records, lead status, and interaction history accurately in the dealership's CRM (Customer Relationship Management) system.

o Generate reports and metrics related to call volume, lead conversion rates, and sales performance for management review.

6. Product Knowledge and Training:

o Stay informed about the latest vehicle models, features, specifications, and promotions offered by the dealership.

o Participate in training sessions and product knowledge workshops to enhance selling skills and customer engagement techniques.

• Experience1 - 3 Years
• No. of Openings20
• EducationDiploma, Advanced/Higher Diploma, Professional Degree, B.C.A, B.B.A, B.Com, B.Ed, B.Sc, B.Tech, Any Bachelor Degree
• RoleTelecalling Executive
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office