Telecalling Executive

Elevate

Job Description of a Telecaller in Sales

Overview: A telecaller in sales is responsible for initiating and managing telephonic conversations with potential and existing customers to promote and sell products or services. This role requires strong communication skills, persuasive abilities, and a customer-centric approach to effectively engage clients and drive sales.

Key Responsibilities:

Lead Generation:

Make outbound calls to potential customers from provided lists or databases.

Identify prospects needs and introduce relevant products or services.

Sales Conversion:

Persuade potential customers to make purchases by explaining the benefits of the companys offerings.

Close sales deals over the phone, ensuring that all necessary information is communicated clearly.

Customer Relationship Management:

Build and maintain positive relationships with existing clients through regular follow-ups.

Address customer inquiries, resolve complaints, and provide solutions to enhance customer satisfaction.

Documentation and Reporting:

Maintain accurate records of calls made, customer interactions, and sales activities.

Submit daily progress reports detailing call outcomes, leads generated, and sales closed.

Script Adherence:

Memorize and customize sales scripts based on the conversation flow while ensuring compliance with company guidelines.

Adapt communication style according to the customers responses and cues during calls.

Market Research:

Stay updated on market trends, competitor offerings, and industry developments to better serve customers.

Gather feedback from customers regarding their needs and preferences to inform product development.

Required Skills and Qualifications:

A high school diploma or equivalent; a bachelors degree is preferred.

Proven experience as a telecaller or in a similar sales role.

Excellent verbal communication skills with a strong command of the English language (or local language).

Proficiency in basic computer applications .

• Experience

  0 - 1 Years

• No. of Openings

  10

• Education

  Higher Secondary

• Role

  Telecalling Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  FIOF-32, 5th floor, south block, surya treasure island mall, junwani road, chattisgarh-490020