Telecaller Team Leader

Melda HR Services

1 - 2 Years
3 Openings
3.0 - 3.5 Lac/Yr
Face-to-Face interview
Navi Mumbai - Mira Road, Mumbai

Key Skills

Dialer Management Team Handling Telecaller

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Job Description

On-the-job to Product Training of new joiners

Maintain MIS for Allocated Pool

On-the-job Product Training of new joiners

Maintain MIS for Allocated Pool

Tracking Callers properly

Inspire / motivate callers to achieve targets

Sending Pick-up files to FPRs

Co-ordinate with Bank FPRs

Identifying critical cases and act accordingly

Prepare strategies for achieving Team targets

Coordinate with Collection agencies

Handling Escalation calls /agitated customers

Performance review of callers on daily weekly monthly basis

Plan for absenteeism in the team and ensure smooth work flow

Liaise between different departments

Graduation Mandatory (Any Stream)

Candidate should have a good cibil score

Experience
1 - 2 Years
No. of Openings
3
Education
Any Bachelor Degree
Role
Telecaller Team Leader
Industry Type
Recruitment Consulting / Staffing Services
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Melda HR Services

Melda HR Services is one of the leading HR Recruiting and Consultant Firm to provide you with the complete business solutions. Founded in early 2021 we are rapidly growing firm of professionals, committed to deliver high standard services to our clients having a team of professionals with vast experience in the field of recruitment process out sourcing with latest database of candidates in almost every vertical today, with a vast clientele.