Job Summary:
As a telecaller, you will be responsible for generating leads and sales through outbound calls to potential customers. Your primary goal is to engage prospects, provide information about our products or services, and persuade them to take desired actions, such as purchasing, subscribing, or scheduling appointments.
Key Responsibilities:
Outbound Calling: Initiate and make a high volume of outbound calls to prospective customers using a provided contact list.
Product/Service Knowledge: Develop a strong understanding of the company's products or services to effectively communicate their benefits to potential customers.
Lead Generation: Identify and qualify leads by gathering relevant information and gauging interest in our offerings.
Sales Pitch: Deliver a compelling and persuasive sales pitch to prospects, addressing their needs and concerns effectively.
Objection Handling: Handle objections and concerns professionally and address them to the satisfaction of the potential customer.
Appointment Scheduling: Arrange appointments for sales representatives or follow up with leads to encourage them to take further action.
Data Management: Maintain accurate records of calls, interactions, and outcomes in a CRM (Customer Relationship Management) system.
Targets and Quotas: Meet or exceed daily/weekly/monthly sales targets and quotas.
Customer Follow-up: Follow up with customers who have expressed interest but have not yet converted into sales.
Feedback and Reporting: Provide feedback on customer preferences, objections, and market trends to help improve sales strategies and product offerings.
Qualifications:
High school diploma or equivalent (Bachelor's degree preferred).
Proven experience in telemarketing or sales (previous call center experience is a plus).
Excellent verbal communication skills.
Persuasive and negotiation skills.
Strong listening skills.
Ability to work in a fast-paced environment.
Basic computer skills and familiarity with CRM s