Telecaller

Vantas IT Services

### Job Description: Telecaller (International Process - US Shift)

**Company:** Vantas IT Services

**Location:**Hybrid

**Position:** Telecaller

**Shift:** US Shift Timings

#### About Us:

Vantas IT Services is a leading provider of innovative IT solutions, dedicated to delivering exceptional service and support to our clients globally. We pride ourselves on fostering a dynamic and collaborative work environment.

#### Job Summary:

We are seeking a motivated and enthusiastic Telecaller to join our team. The ideal candidate will have excellent communication skills and a passion for customer service, capable of engaging with clients in the US market during US shift timings.

#### Key Responsibilities:

- Make outbound calls to potential and existing clients in the US to promote our IT services and solutions.

- Understand customer needs and provide accurate information about products and services.

- Maintain a positive, empathetic, and professional attitude toward customers at all times.

- Document call details and maintain accurate records of interactions in the CRM system.

- Meet or exceed daily and monthly performance targets, including call volume and conversion rates.

- Collaborate with team members and management to optimize processes and improve customer satisfaction.

- Provide feedback on customer inquiries and suggestions for service improvements.

#### Qualifications:

- Previous experience in telecalling or customer service is preferred.

- Excellent verbal communication skills in English.

- Strong interpersonal skills and the ability to build rapport with clients.

- Basic computer skills and familiarity with CRM systems.

- Ability to work in a fast-paced environment and manage time effectively.

- Flexibility to work US shift hours.

#### Benefits:

- Competitive salary and performance-based incentives.

- Opportunities for career growth and professional development.

- Supportive and collaborative work environment.

• Experience

  4 - 6 Years

• No. of Openings

  5

• Education

  Higher Secondary, Professional Degree

• Role

  Telecaller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office