### Job Description: Telecaller (International Process - US Shift)
**Company:** Vantas IT Services
**Location:**Hybrid
**Position:** Telecaller
**Shift:** US Shift Timings
#### About Us:
Vantas IT Services is a leading provider of innovative IT solutions, dedicated to delivering exceptional service and support to our clients globally. We pride ourselves on fostering a dynamic and collaborative work environment.
#### Job Summary:
We are seeking a motivated and enthusiastic Telecaller to join our team. The ideal candidate will have excellent communication skills and a passion for customer service, capable of engaging with clients in the US market during US shift timings.
#### Key Responsibilities:
- Make outbound calls to potential and existing clients in the US to promote our IT services and solutions.
- Understand customer needs and provide accurate information about products and services.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Document call details and maintain accurate records of interactions in the CRM system.
- Meet or exceed daily and monthly performance targets, including call volume and conversion rates.
- Collaborate with team members and management to optimize processes and improve customer satisfaction.
- Provide feedback on customer inquiries and suggestions for service improvements.
#### Qualifications:
- Previous experience in telecalling or customer service is preferred.
- Excellent verbal communication skills in English.
- Strong interpersonal skills and the ability to build rapport with clients.
- Basic computer skills and familiarity with CRM systems.
- Ability to work in a fast-paced environment and manage time effectively.
- Flexibility to work US shift hours.
#### Benefits:
- Competitive salary and performance-based incentives.
- Opportunities for career growth and professional development.
- Supportive and collaborative work environment.
4 - 6 Years
5 Openings
4.0-4.5 Lac/Yr
Online interview
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