Making Calls: Initiating calls to individuals or businesses from a provided list or database.
Presenting Products/Services: Introducing and explaining the features and benefits of the products or services offered by the company.
Handling Inquiries: Addressing customer queries, providing information about the company, products, or services, and resolving issues or concerns.
Meeting Targets: Meeting daily, weekly, or monthly sales or performance targets set by the company.
Maintaining Records: Keeping accurate records of calls made, customer details, and outcomes of calls in the company's database or CRM system.
Following Scripts: Adhering to scripts or guidelines provided by the company while also adapting conversations as necessary.
Maintaining Professionalism: Ensuring a professional and courteous demeanor during all interactions with customers.
Updating Knowledge: Staying updated on product/service information, pricing, and any changes in company policies or procedures.
Collaboration: Collaborating with sales and marketing teams to maximize effectiveness and achieve targets.