Job Description:
Job Title: Telecaller
Job Responsibilities:
1. Customer Engagement: Call potential and existing customers to invite them to visit the resort.
2. Product Presentation: Clearly explain the resorts features, packages, and services to customers.
3. Lead Generation: Identify and qualify potential customers through outbound calls.
4. Follow-ups: Regularly follow up with interested customers to close bookings.
5. Customer Relationship Management: Maintain a positive relationship with customers to enhance brand loyalty.
6. Database Management: Update and maintain customer records in the system.
7. Handling Queries: Answer customer inquiries regarding bookings, facilities, and offers.
8. Achieving Targets: Meet or exceed daily, weekly, and monthly call and conversion targets.
9. Feedback Collection: Gather customer feedback to improve services and offerings.
10. Coordination: Work closely with the sales and marketing teams to enhance promotional campaigns.
Required Skills & Qualities:
1. Excellent Communication: Clear and confident communication skills in the required language(s).
2. Persuasive Skills: Ability to convince customers to visit the resort.
3. Product Knowledge: Good understanding of the resorts amenities, packages, and offers.
4. Customer-Centric Approach: A friendly and professional attitude while dealing with customers.
5. Sales Ability: Strong selling skills to convert leads into bookings.
6. Patience & Listening Skills: Ability to handle customer concerns and objections effectively.
7. Time Management: Ability to manage multiple calls efficiently and effectively.
8. Positive Attitude: Energetic and enthusiastic approach towards customer interaction.
9. Resilience: Ability to handle rejections
0 - 1 Years
5 Openings
1.5-3.0 Lac/Yr
Face-to-Face interview
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