- Handle incoming and outgoing calls to customers, providing detailed information about products, services, promotions, and offers.
- Address customer inquiries, resolve complaints, and provide solutions in a professional and courteous manner.
- Generate leads by reaching out to potential customers, including past clients and new prospects.
- Build and maintain long-term relationships with customers to foster brand loyalty.
- Update and maintain customer databases with accurate information for future communications.
- Stay updated on the latest product lines, pricing, and features to accurately inform customers.
- Assist the sales team by scheduling appointments or passing on customer details for in-store visits.
- Process customer orders and payments over the phone, ensuring all details are accurately recorded.
- Schedule customer appointments for personal shopping experiences or consultations with jewellery experts.
- Gather and record customer feedback to help improve services and products.
- Meet daily, weekly, or monthly sales targets and document calls made, customer interactions, and sales results.
- Ensure that all customer interactions and sales are in compliance with the company’s policies and regulations.
- Handle customer complaints professionally and effectively, working to resolve issues promptly.
- Keep abreast of market trends, customer preferences, and competitor offerings to adapt sales approaches accordingly.
Experience
0 - 1 Years
No. of Openings
1
Education
B.A, B.B.A, B.Com, M.A, M.Com
Role
Telecaller
Industry Type
Jewelry / Gems / Precious Stones
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021.