Telecaller (Female Candidates Preferred)

Infinity Communications

Infinity Communications is a customer support and feedback collection company specializing in the transport sector. We have established collaborations with renowned travel agencies across Tamil Nadu, aiming to provide exceptional customer experiences and continuously enhance our services based on valuable feedback.

Job Description:

Are you a skilled communicator who thrives on understanding customer needs and feedback? We're seeking a Customer Feedback Tele-caller to join our team and play a pivotal role in collecting valuable insights from our customers. As a Customer Feedback Tele-caller, you'll be responsible for conducting surveys, ensuring customer satisfaction, and helping us make informed decisions based on their feedback.

Work flow - 200 to 350 calls per day (Dependent)

**Female candidates would be preferred . Freshers/ Experienced candidates can apply.

Key Responsibilities:

Initiate outbound calls to customers to collect feedback.

Conduct surveys and questionnaires to gather insights on our products/services.

Actively listen to customers' opinions and concerns.

Document feedback accurately in excel sheet/google sheets.

Collaborate with the customer support team to address any immediate concerns.

Requirements:

Proven experience in customer service or telemarketing.

Basic communication skills, both verbal and written.

Empathetic and patient approach when dealing with customers.

Strong active listening skills to understand customer feedback.

Detail-oriented with the ability to document feedback accurately.

High school diploma or equivalent; higher education is a plus.

PC or Laptop mandatory.

Benefits:

Competitive salary based on term of work.

Performance based salary increments.

Comprehensive training in feedback collection techniques.

Supportive and collaborative work environment.

Career development opportunities within the company.

Additional such as flexible hours and remote work options.

• Experience

  1 - 5 Years

• No. of Openings

  3

• Education

  Diploma, B.C.A, B.B.A, B.Com, B.Sc, B.E

• Role

  Telecaller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home