Telecaller - Full Time - Freshers

Equity Motors Rajkot Pvt Ltd

0 - 1 Years
10 Openings
1.5 - 2.0 Lac/Yr
Rajkot
Posted 1 days ago
Face-to-Face interview

Key Skills

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Job Description

Outbound Calls:

Contact potential customers or clients to promote products or services.

Conduct surveys or gather feedback from customers.

Set appointments for sales representatives or other team members.

Inbound Calls:

Respond to customer inquiries, resolve issues, and provide information about products or services.

Handle customer complaints and ensure satisfaction.

Provide accurate product/service information, upsell or cross-sell when appropriate.

Sales & Marketing:

Promote and sell the companys products/services over the phone.

Meet or exceed sales targets or KPIs (Key Performance Indicators).

Maintain a detailed record of customer interactions and transactions.

Customer Service:

Assist customers with billing issues, refunds, and general inquiries.

Follow up on customer requests and ensure they are resolved in a timely manner.

Database Management:

Update customer information in the CRM (Customer Relationship Management) system.

Keep track of all calls and customer interactions.