Telecaller

AVN Legal Pan India

Telecaller Job Description

A telecaller is someone who calls potential customers, businesses, or leads and sells them products or gathers information.

Telecallers use a variety of methods including cold calling, answering service, and specialty call centers to contact potential leads in their area.

Job Brief:

We’re looking for a Telecaller who is passionate about customer service and enjoys working in a fast-paced environment. The Telecaller will be responsible for making outbound calls to customers, answering inbound calls from customers, and providing excellent customer service.

Telecaller Duties:

Identify, qualify, and refer potential clients to appropriate sales representatives for sales opportunities or to appropriate departments for information about products or services

Input customer information into computer and verbally relay information to sales representatives regarding customer sales opportunities

Record customer contacts, sales information, and other information about products and services

Communicate with sales representatives regarding customer calls

Telecaller Responsibilities:

Take inbound, outbound, and blended calls, answer questions, and document activities in the CRM

Make outbound calls to prospects and clients

Assist with sales activities, documenting leads, and managing databases

Gather and document sales data, such as meetings and appointments, in CRM, including details of visitors and customers

Prepare and execute proposals and presentations using PowerPoint and Microsoft Word

Analyze, report, and communicate sales trends, customer patterns, and competitor activity

Perform other duties as assigned

Requirements And Skills:

Bachelor’s degree required

2+ years experience in call center environment and 1+ year experience in a sales environment

Strong business telephone and customer service skills

Excellent organizational skills to meet incoming call volume

Proven ability to meet and exceed client/customer expectations

At Company Name, we are

• Experience

  2 - 5 Years

• No. of Openings

  20

• Education

  B.A, Higher Secondary, M.A, Secondary School

• Role

  Telecaller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office