Telecaller Job Description
A telecaller is someone who calls potential customers, businesses, or leads and sells them products or gathers information.
Telecallers use a variety of methods including cold calling, answering service, and specialty call centers to contact potential leads in their area.
Job Brief:
Were looking for a Telecaller who is passionate about customer service and enjoys working in a fast-paced environment. The Telecaller will be responsible for making outbound calls to customers, answering inbound calls from customers, and providing excellent customer service.
Telecaller Duties:
Identify, qualify, and refer potential clients to appropriate sales representatives for sales opportunities or to appropriate departments for information about products or services
Input customer information into computer and verbally relay information to sales representatives regarding customer sales opportunities
Record customer contacts, sales information, and other information about products and services
Communicate with sales representatives regarding customer calls
Telecaller Responsibilities:
Take inbound, outbound, and blended calls, answer questions, and document activities in the CRM
Make outbound calls to prospects and clients
Assist with sales activities, documenting leads, and managing databases
Gather and document sales data, such as meetings and appointments, in CRM, including details of visitors and customers
Prepare and execute proposals and presentations using PowerPoint and Microsoft Word
Analyze, report, and communicate sales trends, customer patterns, and competitor activity
Perform other duties as assigned
Requirements And Skills:
Bachelors degree required
2+ years experience in call center environment and 1+ year experience in a sales environment
Strong business telephone and customer service skills
Excellent organizational skills to meet incoming call volume
Proven ability to meet and exceed client/customer expectations
At Company Name, we are
Experience
2 - 5 Years
No. of Openings
20
Education
Higher Secondary, Secondary School, B.A, M.A
Role
Telecaller
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office