Excellent Communication Skills: Telecallers need to articulate clearly, listen actively, and convey information effectively over the phone.
Persuasion Skills: Being able to persuade customers, answer their objections, and convince them about the product or service is crucial.
Customer Service Skills: Telecallers should be empathetic, patient, and able to handle customer inquiries, complaints, and feedback professionally.
Product/Service Knowledge: A good understanding of the products or services being offered is essential to address customer queries and provide accurate information.
Active Listening: Telecallers need to listen attentively to customers to understand their needs and concerns accurately.
Problem-Solving Skills: Ability to think on their feet and provide solutions to customer issues or complaints efficiently.
Resilience and Patience: Telecalling can be challenging, especially dealing with irate or difficult customers. Having resilience and patience is key to maintaining professionalism.
Time Management: Telecallers often have targets or quotas to meet. Effective time management helps in making the most out of each call and achieving targets.
Computer and Software Skills: Basic knowledge of computer systems and software used for maintaining call records, updating customer information, etc., is usually required.
Adaptability: The ability to adapt to different situations, scripts, and customer personalities is crucial in telecalling.
Teamwork: In many call centers, telecallers work as part of a team. Collaborating with team members and sharing best practices can enhance performance.
Confidence and Assertiveness: Confidence in oneself and the product or service being offered, along with assertiveness in communication, can positively influence call outcomes.
Language Skills: Depending on the target audience, proficiency in multiple languages can be advantageous.
1 - 7 Years
2 Openings
1.0 - 2.3 Lac/Yr
Face-to-Face interview
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