Job Description

Excellent Communication Skills: Telecallers need to articulate clearly, listen actively, and convey information effectively over the phone.

Persuasion Skills: Being able to persuade customers, answer their objections, and convince them about the product or service is crucial.

Customer Service Skills: Telecallers should be empathetic, patient, and able to handle customer inquiries, complaints, and feedback professionally.

Product/Service Knowledge: A good understanding of the products or services being offered is essential to address customer queries and provide accurate information.

Active Listening: Telecallers need to listen attentively to customers to understand their needs and concerns accurately.

Problem-Solving Skills: Ability to think on their feet and provide solutions to customer issues or complaints efficiently.

Resilience and Patience: Telecalling can be challenging, especially dealing with irate or difficult customers. Having resilience and patience is key to maintaining professionalism.

Time Management: Telecallers often have targets or quotas to meet. Effective time management helps in making the most out of each call and achieving targets.

Computer and Software Skills: Basic knowledge of computer systems and software used for maintaining call records, updating customer information, etc., is usually required.

Adaptability: The ability to adapt to different situations, scripts, and customer personalities is crucial in telecalling.

Teamwork: In many call centers, telecallers work as part of a team. Collaborating with team members and sharing best practices can enhance performance.

Confidence and Assertiveness: Confidence in oneself and the product or service being offered, along with assertiveness in communication, can positively influence call outcomes.

Language Skills: Depending on the target audience, proficiency in multiple languages can be advantageous.
  • Experience

    1 - 7 Years

  • No. of Openings

    2

  • Education

    Any Bachelor Degree

  • Role

    telecaller

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    Female

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Appynitty Communications

Appynitty was founded to transform cities into innovative and waste-free environments. We have developed a comprehensive suite of products and services through ICT, IoT, GIS and AI technology that helps cities manage solid waste more efficiently. Our products and services are scalable and customizable, so they can be used in any city, regardless of size or resources.
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