Telecaller (Female Candidates Only)

Appynitty Communications

excellent communication skills: telecallers need to articulate clearly, listen actively, and convey information effectively over the phone.

persuasion skills: being able to persuade customers, answer their objections, and convince them about the product or service is crucial.

customer service skills: telecallers should be empathetic, patient, and able to handle customer inquiries, complaints, and feedback professionally.

product/service knowledge: a good understanding of the products or services being offered is essential to address customer queries and provide accurate information.

active listening: telecallers need to listen attentively to customers to understand their needs and concerns accurately.

problem-solving skills: ability to think on their feet and provide solutions to customer issues or complaints efficiently.

resilience and patience: telecalling can be challenging, especially dealing with irate or difficult customers. having resilience and patience is key to maintaining professionalism.

time management: telecallers often have targets or quotas to meet. effective time management helps in making the most out of each call and achieving targets.

computer and software skills: basic knowledge of computer systems and software used for maintaining call records, updating customer information, etc., is usually required.

adaptability: the ability to adapt to different situations, scripts, and customer personalities is crucial in telecalling.

teamwork: in many call centers, telecallers work as part of a team. collaborating with team members and sharing best practices can enhance performance.

confidence and assertiveness: confidence in oneself and the product or service being offered, along with assertiveness in communication, can positively influence call outcomes.

language skills: depending on the target audience, proficiency in multiple languages can be advantageous.

• Experience

  1 - 7 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  telecaller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office